TECHNICAL PRODUCT MANAGER, OSCAR INSURANCE — 2016-PRESENT
New! Transformed internal operations by turning business and operational plans into software & JIRA projects. Scripted advanced functionality into JIRA while simultaneously transforming operational prototypes into software design documents for permanent implementation into Oscar's infrastructure. Collaborated with SRE and Engineering on infrastructure stability, security improvements, and access controls.
OPERATIONS ASSOCIATE, VIA — 2015-2016
Joined the operations team of an early stage transportation startup. Helped to deliver tens of thousands of daily rides. Collaborated with finance, operations, marketing, and data analytics teams to respond to urgent operational needs with analytics tools and data-driven business decisions, using Tableau, Alteryx, and Python. Managed JAMF Casper Suite deployment of over three thousand iPads, re-architecting deployment strategies to support multi-city operations. Transitioned to DEP enrollment to facilitate more secure device deployment with greater inventory and usage controls. Conducted critical business analysis and negotiated with vendors to reduce operational costs by over $30,000 monthly.
PROJECT MANAGER (INTERN), APPLE INC — 2015
Responsible for the delivery of new features and updates to Apple Store App. Worked with development, marketing, and business teams to align app features and content with larger business initiatives and goals. Owned all new features in iOS 9 compatibility update, including a major content discoverability initiative. Led implementation of inbound and outbound traffic analytics Provided timely and accurate information to stakeholders.
SPECIALIST, APPLE STORE BETHESDA ROW, APPLE INC — 2012-2015
Developed solutions to best meet the needs of customers, by listening to their desires and concerns. Delivered world-class educational workshops, helping customers get the most out of their devices. Conducted troubleshooting on iOS devices and Macs. As Imaging Lead, ensured demo devices were properly configured to best illustrate their features & benefits. Contributed to the Merchandising Team by ensuring that products and accessories are displayed in accordance with corporate standards. Mentored new and existing employees to better the customer experience.
PRODUCT MANAGER (INTERN), APPLE INC — SUMMER 2014
Assisted with the development and implementation of a system to deliver accurate and timely information. Coordinated activities across departments, facilitating the flow of information between designers, developers, and the customer. Tested software components to ensure proper functionality.
PROJECT MANAGER, OSCAAR PROJECT, UNIVERSITY OF MARYLAND OBSERVATORY — 2012-2013
Planned and implemented a ground-up rewrite of open-source astronomical software to provide cross- platform compatibility. Worked with a small team of students to construct a user interface and implement new features. Coordinated the addition of version control to allow a collaborative development environment. Drove the finalization of features in order to facilitate a ship schedule. Obtained feedback through public bug-tracking, triaging issues before assignment.
SOLE PROPRIETOR, SAM’S COMPUTER SERVICES — 2007-2012
Founded an IT consulting firm for home & small business. Grew to serve over seventy clients in four years. Consulted on technology acquisitions, while designing and implementing custom solutions to meet the specific needs of customers.
INTERN, NATIONAL INSTITUTE FOR STANDARDS AND TECHNOLOGY — SUMMER 2010
Provided test cases for the SAMATE Project, with the goal of supporting the development of better static analysis tools. Compared CVE reports with actual shipped code to understand their origins.
UNIVERSITY OF MARYLAND, COLLEGE PARK — BS IN GEOGRAPHIC INFORMATION SCIENCE, 2015
Awarded University of Maryland President’s Scholarship, a partial tuition merit-based award for academic achievement. Member of College Park Scholars, an honors living-learning program. Selected as project leader for Introduction to Engineering Design project group, leading a small team in the development of an autonomous hovercraft to meet class specifications while managing budget, design, and timeline. Dean's List fall 2013, spring 2014, fall 2014, spring 2015.